Refund and Cancellation

Refund and Cancellation Policy

Event-Based Policy

Refund and cancellation policies are determined on an event-to-event basis. The applicable terms for each specific event — including eligibility for refunds, deadlines, and any deductions — will be clearly mentioned in the event’s Terms and Conditions page or booking details.

Participants are expected to review those terms carefully before registering or making a payment.

General Guidelines (Where Applicable)

1. User-Initiated Cancellation

Refunds for user cancellations will only be processed if the event-specific terms permit it.

Cancellation must be requested via email to our support team before the specified deadline, as mentioned in the event’s Terms and Conditions.

Some cancellations may include a processing or service fee, which will be deducted from the total refund.

2. Non-Refundable Events

Certain events may be marked non-refundable from the outset. In such cases, no refund requests will be entertained, regardless of the reason for cancellation.

This will be clearly specified at the time of registration.

3. Company-Initiated Cancellation

If the event is cancelled by the Company (Zeng Educommerce Private Limited), a full refund will be processed to all participants unless an alternate/rescheduled date is offered and accepted by the participant.

Refunds will be made to the original payment method within a standard processing window (typically 5–7 business days).

4. Dispute Resolution

Any refund-related disputes will be handled in accordance with the dispute resolution and arbitration clauses mentioned in our Terms of Use.

5. Mode of Refund

All eligible refunds will be made to the original mode of payment, unless otherwise mentioned. We do not support refunds in cash or third-party transfers.

In-App Purchases and Digital Services

Purchases of digital services or subscriptions made within the Urban Teacher mobile application are subject to the refund policies of the applicable App Store Provider. Urban School does not process refunds for in-app purchases.

Refund eligibility, timelines, and approvals are determined solely by Apple App Store or Google Play Store policies. Users must submit refund requests directly through the respective platform.

Refund policies for website-based purchases, including event registrations, remain governed by the terms outlined above and are not affected by in-app purchase rules.